Job Role : Non-Clinical - Administrative - Administrative Assistant
Job Location : Baltimore, MD 21209
Job Tenure : 3+ Months
Descriptions-
Schedule: Monday-Friday - 8am-4:30pm
100% onsite
Position Summary:
Performs a variety of administrative and clerical duties to proactively identify and respond to the needs of the patients, medical office staff, and physicians.
Essential Functions:
-Places, receives and screens telephone calls; determines nature of call and provides general information, referring more complex calls to other team members.
-Greets, screens and directs visitors, patients, sales representatives, etc.
-Schedules appointments, maintains calendars, arranges meetings and conferences, and makes travel arrangements.
-May serve as liaison to Human Resources and Payroll. May maintain payroll.
-Assists with Departmental budget.
-May assist with the application for research grants.
Patient Services
-Services the needs of patients in the Medical Office.
-Schedules patient appointments, may post surgeries, etc.
-Performs pre-registration or registration by interviewing patient and obtaining relevant information e.g., personal demographics and health insurance information.
-Obtains necessary authorizations.
-May assist patients in examination room when needed.
-Adheres to all hospital infection control and safety policies.
-May collect Copays and make deposits.
Clerical
-Performs clerical and data entry as directed by the manager or their designee.
-Opens, sorts and distributes incoming mail; answers routine correspondence independently.
-Maintains office supplies; prepares inventory and purchase orders.
-May perform Transcription.
Records Management
-Establishes, maintains and revises departmental and patient files and records.
-Collects relevant information.
-Abstracts data from manual or computerized records.
-Performs research for articles, books, etc. and maintains medical literature
Professional and Teamwork
-Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers and the surrounding community; and by being cooperative and collaborative in the performance of duties to promote a unified workfare
-Participates in departmental special projects as needed.
-Attends meetings, in-services, etc., as required.
-Displays an understanding and awareness of, and performs all duties in accordance with, the Hospital's Mission and Vision statements.
-Performs other duties as needed or assigned.
Customer Service
-Ensures that all customers receive exemplary service. Serves as a patient/customer advocate when needed.
-Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately.
-Exceed patient/customer needs by anticipating, identifying and responding to such needs in a prompt and courteous manner.
-Focuses on what can be done to improve situations for the patient, co-worker and other customers.
-Keeps patients/customers informed, explain delays, and provide clear and concise information.
-Maintains patient confidentiality; respects the privacy and needs of all patients; continually demonstrates actions that indicate an understanding of patient rights.
-Portrays a positive organizational image through adherence to dress code and maintaining a clean work environment.
-Recognizes everyone, including patients, visitors and co-workers as customers and treats them with dignity, courtesy and respect.
-Works at maintaining a good rapport and appropriate departmental relationships with all patient care personnel, promotes a spirit of cooperation through frequent communication.
-Demonstrates knowledge of and behaviors consistent with standards of conduct and code of excellence. Acts in a way that shows sensitivity for confidentiality, integrity and respect for diversity.
Qualifications/Requirements:
-Entry level knowledge; basic employment skills; High School diploma: GED equivalent or High School certificate
- 3-5 years of relevant experience.